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Rental Policy

The simple rules that keep every dress beautiful for the next person. Please read this before you book.

Draft policy. Review with a legal professional before publishing. Last updated: 11 November 2026.

Rental period

The standard rental period is 3 days, counted from the pickup date to the return date. This usually covers one day to collect and prepare, the day of your function, and one day to return.

You can add extra days when you book, for a per-day charge shown on each dress page. Extensions after pickup depend on availability, so please ask us as early as you can.

Booking and trials

A dress is reserved for your dates once we confirm your booking on WhatsApp. We may ask for an advance payment to hold the dress.

You are welcome to book a trial before confirming. Minor fitting adjustments are included in the rental. Please do not alter the garment yourself.

Security deposit

A refundable security deposit is collected at pickup. The amount is shown on each dress page.

The deposit is returned after the dress is returned and checked. If there are deductions for damage or late return, we will explain them to you clearly before refunding the balance.

Late returns

Another customer may be waiting for the same dress, so please return it on the agreed date. Late returns are charged at the per-day extension rate for each day late, and this may be deducted from your deposit.

Care and damage

Every outfit is professionally dry-cleaned before each rental. Please do not wash, dry-clean or iron the dress yourself. We take care of cleaning after you return it.

  • Normal wear, such as a loose thread or light marks that clean off, is expected and is not charged.
  • Significant damage, such as tears, burns, permanent stains or missing embellishments, may be deducted from the deposit based on the cost of repair.
  • If a dress is lost or damaged beyond repair, the customer may be charged up to its replacement value.

Cancellations and date changes

Plans change, and we understand. Please tell us as soon as possible if you need to cancel or move your dates. Whether an advance payment can be refunded depends on how much notice we receive and whether the dress can be rented to someone else.

If we are unable to provide your booked dress for any reason, we will offer a suitable alternative or a full refund of what you have paid.

Questions

If anything here is unclear, message us on WhatsApp before you book and we will be happy to explain.